The Nurse Practice Act
One of the most essential tools in any nurse's legal defense fund is to acquire a copy of the Nurse Practice Act, also known as "the Act" from your State Board of Nursing. "The Act" is the standard by which decisions will be made regarding issues relating to malpractice suits.
Answers to the types of questions listed below can be found in "the Act". If you don't have a copy from your state, visit the Nurse Practice Act and request one ASAP. And if you relocate, request a new one with your license.
- Can an LPN care for patient with a Swan-Ganz catheter?
- Can an LPN hang a piggyback with 50 cc's of fluid in it or push IV-meds?
- What are the duties of a nurse's aid and are the RN's liable?
Policy and Procedures
Always review and double check the general nursing manual, as well as any that pertain to your specific area of practice. If your hospital has a policy that is different from "the Act" follow the guidelines in the "the Act".
For example: If your institution allows unlicensed personnel to insert Foley catheters but the policy found in the Nurse Practice Act requires that insertion be performed by licensed personnel only, the licensed nurse should insert the Foley.
Remember, if there is a negative outcome, the licensed nurse will be judged by the standards of "the Act" not by the hospitals policy.
Insurance
Clearly, insurance is essential. Shop around for a policy that suits your needs. Two types to look for are:
Occurrence - means the company that covered you during the period of the occurrence will be responsible for damage and expenses.
Claims - means the company will cover any claims made while the policy is in effect, no matter when the occurrence happened.
A few questions you may want to ask the insurance companies representative are:
1. Can I select my own attorney?
2. Does your company routinely settle claims or will I have my day in court?
Continuing Education
Continuing education is another essential. Not only does it keep you abreast of the most current changes and innovations in your area of specialty but it is one of the first things an attorney will check into if a claim is filed. Was this individual up to date on their Continuing Education?
Licensing and Certifications
Clearly, you must keep all licensing and certifications current. This is another key area that an attorney will investigate if a claim is filed.
Important Industry Specific Terms to Know and Understand
Negligence - Failure to act as a reasonably prudent person would act under the same circumstances; failure to do something, to do something carelessly or recklessly
Malpractice - Negligence by a professional.
Assault - A threat or attempt to inflict bodily harm combined with the ability to commit the act :: If you move another inch, I'll have to tie you to the bed.
Battery - Intentional harmful or offensive contact that occurs without consent :: Use of restraints without an order or a written policy of protocol.
Libel - Publication of defamatory statements. Nurses Notes will be scrutinized for libel.
Slander - Oral defamatory statements :: can be words or gestures.
Statute of Limitations - There are periods defined by state statute during which you may file a claim or it is forever barred :: the clock starts at the time of the occurrence or at the time the occurrence was discovered or should have been discovered, such as a lap sponge left in a patient's abdomen that was discovered several years post operatively.
Informed Consent - Permission given for a proposed treatment or procedure following full disclosure of risks, benefits and alternatives by the physician -- when you are asked to sign your name as a witness on the consent form. Remember, you are witnessing the patient's signature only.
Physician Orders
Telephone Orders - Repeat each order to verify what you heard is what was ordered.
Illegible Orders - Ask the physician for the interpretation :: Never Guess!
Inappropriate Orders - Inform the physician of the policy and standards. If the physician insists that the order be completed, contact the supervisor immediately.
Communication
Remember, most lawsuits are filed because the patient or the family isn't happy. Good communication skills can go a long way in alleviating this problem.
- Always be honest.
- Don't be afraid to apologize if an apology is needed.
- Be a good listener. Sometimes it isn't what they say, but how they say it.
- A little PR goes a long way.
- Take the time each shift to speak with the patient and their family.
- The medical record is the ultimate communication tool.
Documentation
- Be accurate, objective, and complete.
- Be aware that negative charting (check lists) may not hold up in court. At least once during your shift, it's better to document in narrative form a complete assessment as well as any events. Many courts still feel that if you didn't chart it, you didn't do it.
- Use only approved abbreviations found in the Policy and Procedure Manual.
- If you make an error, draw a line through it and write "mistake in entry" followed by your initials. Do not write "error" as it has a negative connotation.
- Document calls to physicians noting the time the page was made or the call was placed, as well as the time the call was returned and the physician's response.
- Document all teaching. If family members are present, list their names in your note.
- Of utmost importance is to document the review of "discharge instructions" including the review of any medications prescribed and any handouts provided.
- Document all patient comments, both the positive and negative, regarding their condition.
- Record the effects of medications as well as the med, dose, time, route and reactions to treatments and your response.
- If something unusual occurs, record all pertinent information in your notes, then complete an incident report but don't mention the incident report in your notes.
- If you perform a procedure on a patient assigned to another nurse, you must document your actions in the patient's chart.
- Not every treatment or procedure that you perform or assist with is going to have a positive outcome. If there is a negative outcome, document the details truthfully in your notes and if necessary, complete an incident report.
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